Frequently Asked Questions
Welcome to Booty Parlor, where scent, texture, and chemistry come together to become beautifully yours. We have gathered the questions we are asked most, so you can find your way around, discover the range with ease, and know exactly where you stand on delivery and returns. Can't find your answer here? Our customer service team is always happy to help.
ORDERS
How do I place an order?
- Select your item(s), in the desired size and quantity, and click "Add to Cart."
- Proceed to your cart and select "Checkout," where you will be asked to enter all required fields (billing, shipping, etc.).
- Once payment has been confirmed, you will receive an order confirmation email. Please keep this, as it contains your order number.
How do I know if my order went through successfully?
Once payment has been confirmed, you will receive an order confirmation email containing your order number.
I want to change or cancel my order
- Registered customers: you may cancel your order under "My Account," provided it has not yet been processed by our warehouse team.
- If your order has already been processed but not yet shipped, contact our Customer Service team and we will use all reasonable efforts to cancel it.
- If your order has already been shipped, cancellation will be treated as a return; please refer to the Return and Exchange section below.
- Guest users: please contact our Customer Service team to request a cancellation.
I received the wrong product. What should I do?
Please contact our Customer Service team at help@bootyparlor.com or contact 800 111 343 for UAE and 800 111 949 for KSA, with your order number and shipping/tracking number, and we will be happy to assist. See our Return and Exchange section for eligibility.
PAYMENT
What payment methods can I use?
We accept the following payment methods for online orders:
- Credit/Debit Card
- Mada
- Apple Pay
- Cash on Delivery - an additional charge of AED 15 for UAE and SAR 22 for KSA
How can I view prices in a different currency?
Booty Parlor currently ships to the UAE and KSA only:
- UAE: prices display in AED.
- KSA: prices display in SAR.
How can I request an invoice?
If you did not receive your invoice by email, please contact our Customer Service team, who can resend it or assist directly.
STORE LOCATOR
Where can I find Booty Parlor?
Booty Parlor is available online, exclusively at bootyparlor.com, delivering to the UAE and KSA only. In stores, Booty Parlor products are sold exclusively within Nayomi stores across the UAE and KSA
Can I collect my online order in-store?
No. Booty Parlor online orders are delivered by home delivery only; Click & Collect is not currently available.
PRODUCT INFORMATION
How do I find the right size for me?
Refer to the size chart available on each product's details page to find your perfect fit (applies to lingerie and nightwear items).
How do I care for my Booty Parlor lingerie/nightwear?
- Cold wash or hand wash using a gentle detergent.
- Hang to dry. Do not tumble dry.
- Do not iron.
- Fold and store with care.
How do I use and store my Booty Parlor beauty/fragrance products?
- Store in a cool place away from direct sunlight and heat
- For external use only
- Do not eat intentionally
-
Keep out of reach of children
DELIVERY/SHIPPING
What delivery options do you offer?
Home Delivery only:
- UAE: Standard delivery in 1 to 4 working days. Delivery charge AED18. Free delivery on orders above AED299.
- KSA: Standard delivery in 2 to 7 working days. Delivery charge SAR28. Free delivery on orders above SAR299.
Click & Collect is not available for Booty Parlor orders.
When will my order arrive?
- UAE: Standard delivery in 1 to 4 working days.
- KSA: Standard delivery in 2 to 7 working days.
How can I track my order?
Enter the airway bill number provided in your shipping confirmation email on our delivery partner's tracking page, and you will be updated with the shipment status.
What happens if I provide incorrect recipient details and someone else receives my parcel?
Where incorrect recipient details result in a parcel being delivered incorrectly, we are unable to refund or replace the order. We will assist where we can, but will require proof and documentation. Please double check your delivery details carefully before placing an order.
RETURN AND EXCHANGE
Do you accept returns?
Given the intimate and personal nature of our products, Booty Parlor does not accept returns or exchanges for change of mind, sizing, or personal preference. All sales are final, except where the product is defective or you received the wrong item.
Do you offer exchanges?
No. In the case of a defective product or an incorrect item received, you will receive a refund; we do not offer like-for-like exchanges.
How do I return an item?
All eligible claims (defective product or wrong item) must be submitted through Customer Service at help@bootyparlor.com or contact 800 111 343 for UAE and 800 111 949 for KSA, within 7 days of delivery. In-store returns are not available, as Booty Parlor products are sold within Nayomi stores but are not eligible for return there.
How long will processing a return take?
Refunds typically take 10 to 14 working days from the date the returned item reaches our warehouse and passes quality inspection.